excellent customer service
Contact Knotty Tie
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We pride ourselves on excellent customer service and prompt responsiveness through chat and email during our normal business hours of Mon-Fri, 9am-5pm MST. If you need immediate answers to your questions, reach out to us via chat or email, or you can find information anytime on our Frequently Asked Questions page.
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Please note we are not currently operating an in-person retail store and are only accepting online orders.
If you prefer to call, our number is 303.954.9470. If you do not reach us please leave a voicemail and your call will be returned as soon as possible during business hours.
Responsive, kind and focused on solving problems.
"The customer service is excellent! There was a slight problem with the shipping, but they refunded my shipping fee and made up for the extra that I was charged on top of that. They were very friendly and helpful."
"There was an error with my order and I needed a tie before leaving town. Thankfully I'm local to Knotty Tie and their team went above and beyond to make it right. It's a rare occurence to have good customer service these days and the Knotty Tie team was a welcomed breath of fresh air!"
"Knotty Tie was also very friendly when I reached out to customer service with a question, and they went above and beyond to help me. Overall, I’ve been extremely satisfied and I am looking forward to placing more orders in the future."
We noticed FIVE DAYS before our wedding that we accidentally only ordered enough ties/pocket squares for our groomsmen, but not a set for the groom. To say we panicked is an understatement. Knotty Tie went *above and beyond* to manufacture a matching tie and pocket square and rush ship them to us the day before the wedding.