Have questions or need help? We've got you.
AVAILABLE 24/7
Find information on sizing, products, pricing and turnarounds anytime on our frequently asked questions page.
FASTEST RESPONSE TIME
We pride ourselves on excellent customer service and prompt responsiveness through chat and email during our normal business hours of Mon-Fri, 9am-5pm MST.
VOICEMAIL ONLY
If you prefer to call, please leave a voicemail and your call will be returned as soon as possible during business hours.
Messaging and email allow us to be as prompt and thorough as possible in replying to your messages.
* Please note we are not currently operating an in-person retail store and are only accepting online orders.
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Mailing Address:
926 W. 10th Ave
Denver, CO 80204
"The customer service is excellent! There was a slight problem with the shipping, but they refunded my shipping fee and made up for the extra that I was charged on top of that. They were very friendly and helpful."
"There was an error with my order and I needed a tie before leaving town. Thankfully I'm local to Knotty Tie and their team went above and beyond to make it right. It's a rare occurence to have good customer service these days and the Knotty Tie team was a welcomed breath of fresh air!"
"Knotty Tie was also very friendly when I reached out to customer service with a question, and they went above and beyond to help me. Overall, I’ve been extremely satisfied and I am looking forward to placing more orders in the future."
We noticed FIVE DAYS before our wedding that we accidentally only ordered enough ties/pocket squares for our groomsmen, but not a set for the groom. To say we panicked is an understatement. Knotty Tie went *above and beyond* to manufacture a matching tie and pocket square and rush ship them to us the day before the wedding.
Manufacturing in the USA allows quick customization with orders shipping in as fast as 7 days from order. Learn about our standard and expedite turnaround times and what you can expect based upon order size and shipping location.
We have no minimums so whether you want a full production sample to review prior to placing a large order, need only one product for now or want to order several different designs, go for it! Learn more about products and pricing at our FAQ.
You can easily start a custom design in just a few minutes and we'll work quickly to create a design in a business day or less, so long as we have the color and design assets needed. Request swatches to verify designs or ask for quick revisions to meet your design objectives.
Hundreds of patterns have completely customizable colors so you can match to a dress, suit, palette or just make a rad one-of-a-kind design you won't see anywhere else. Remember that colors on screen are different than print and if you need exact colors, please verify with the ColorMatch Chart.
Connect the knots with helpful tips and discounts plus new product and pattern releases.
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